Refund policy

We want you to love your pins. If something's off, we'll make it right.

Damaged, wrong or missing pin

Email support@pinsona.store within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund for that item. No need to send anything back.

Changed your mind

You can return unworn pins within 14 days of delivery for a refund of the item price. Email us first and we'll send you the return address. Return shipping is paid by you, and the original shipping cost isn't refunded unless the law where you live says otherwise.

Refunds

Refunds go back to your original payment method within 5–10 business days after we approve them (or receive your return).

Cancellations

Email us within 12 hours of ordering to cancel for a full refund. After that, your order may already be on its way to production.

Packs and discounts

If you return part of a discounted pack, the refund is based on the discounted price you paid per pin.

Your legal rights as a consumer are never affected by this policy.