Shipping policy

Every Pinsona pin travels to you from our production partners. Here's what to expect.

Where we ship

United States, Canada, United Kingdom, Europe and Australia, plus a few other countries shown at checkout.

Shipping cost

• 3 or more pins: free shipping.
• 1–2 pins: $3.99 standard shipping.

Delivery time

• Processing: 1–3 business days.
• Delivery: usually 7–20 business days after that. Most orders arrive within about 2 weeks.

Orders with several pins may arrive in more than one package. That's normal, and you won't pay extra.

Tracking

You'll get an email with a tracking link once your order ships. Tracking can take a few days to show movement.

Customs and duties

Some countries charge import duties or taxes on small parcels (for example, a flat customs fee in the EU). These are set by your country and are paid by the customer if they apply.

Holiday orders

For gifts before December 25, order by about December 1.

Wrong address?

Email us at support@pinsona.store within 12 hours of ordering and we'll fix it. After an order ships, we can't change the address.

Lost package

If tracking hasn't updated in 30 days, or your order hasn't arrived 30 business days after shipping, email support@pinsona.store and we'll send a replacement or refund you.